Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Move-In Information
    1. Move-In Information
    2. An Explanation of Forms for Your Move-In
    3. Pertinent Information for Your Move-In
    4. Move-In Checklist
  3. Office of the Building Information
    1. Office of the Building
  4. Building Operations
    1. Building Access
    2. General Safety Guidelines
    3. Building Maintenance
    4. Urgent Requests
    5. General Maintenance Requests
    6. Janitorial Service
    7. Special Requests
    8. Day Porters
    9. Parking
    10. Vendor Regulations
    11. Rent Payment Information
    12. Mail & Other Deliveries
    13. Energy Conservation & Recycling
    14. Smoking
    15. Solicitors
  5. Building Rules and Regulations
    1. Building Rules & Regulations
  6. Emergency Procedures
    1. Emergency Procedures
  7. Building and Area Amenities
    1. Building and Area Amenities
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Tenant FAQs
    1. Tenant FAQs
  10. Forms
    1. Forms

An Explanation of Forms for Your Move-In

MOVE-IN DAY INFORMATION
This form requests information regarding your move-in day.  If there are any changes, please notify our office as soon as possible.  We want to ensure that there will be no scheduling conflicts and that all the proper information has been received.

ACCESS CARD REQUEST
At MetroWest one card is issued for both building access and the parking garage facility (lease permitting). A card will be issued to you upon completion of this form and a short production process. The forms are used to maintain our building security system.

Additional or replacement access cards can be purchased for $5.00 each. Such fees are non-refundable. This fee will apply to any access card requests above and beyond the described leasehold allotment or for lost access cards.

TENANT AFTER-HOURS ACCESS
This form lists all employees in your firm and indicates those who have 24-hour access to the building as well as those who have access to after-hours HVAC. 

KEY DISTRIBUTION
The Office of the Building keeps a list of all persons holding keys to your office suite. Please complete this form upon move-in and remember to alert the Management Office, as well as retrieve suite keys, when employees holding keys leave or are terminated.

DOOR SIGN ORDER
Please fill out the enclosed form with the name of your company as you wish it to be displayed outside your suite door.  Door signs must be ordered at least three weeks prior to your move in order for installation to occur upon occupancy.

ELECTRONIC DIRECTORY LISTING
Please indicate on the enclosed form exactly how you wish your listing to appear on the electronic directory. Note that you can list by Company Name as well as by Individual.

AUTHORIZED INDIVIDUALS & AFTER HOURS EMERGENCY CONTACT LIST
These lists will be used by the management office in the case of property removal questions, after-hours emergencies or after-hours access into the building.  The building management office will only allow the desired action to take place wit the approval from an authorized individual.

FLOOR RESPONSE TEAM 
This form designates individuals from your staff who will serve as floor wardens in the event of a building emergency.

PHYSICALLY IMPAIRED INDIVIDUALS
Please list those individuals who may need assistance in case of fire, earthquake or other emergency.

EMERGENCY PROCEDURES ACKNOWLEDGEMENT
Complete this form to acknowledge receipt of the Emergency Procedures information found in this manual.