Tenant Handbook

Download PDF

  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Move-In Information
    1. Move-In Information
    2. An Explanation of Forms for Your Move-In
    3. Pertinent Information for Your Move-In
    4. Move-In Checklist
  3. Office of the Building Information
    1. Office of the Building
  4. Building Operations
    1. Building Access
    2. General Safety Guidelines
    3. Building Maintenance
    4. Urgent Requests
    5. General Maintenance Requests
    6. Janitorial Service
    7. Special Requests
    8. Day Porters
    9. Parking
    10. Vendor Regulations
    11. Rent Payment Information
    12. Mail & Other Deliveries
    13. Energy Conservation & Recycling
    14. Smoking
    15. Solicitors
  5. Building Rules and Regulations
    1. Building Rules & Regulations
  6. Emergency Procedures
    1. Emergency Procedures
  7. Building and Area Amenities
    1. Building and Area Amenities
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Tenant FAQs
    1. Tenant FAQs
  10. Forms
    1. Forms

Service Summary

IMG helps tenants connect, install, and upgrade voice (telephone), internet, TV and cloud service in your suite.

For Tenants
Tenant Move-In

 		 IMG connects voice, internet, TV and cloud service from the building’s main telecommunications equipment room (MPOE/ NetPOP) to your suite
Circuit Extensions
 		 IMG extends service from the MPOE to tenant space (crossconnects, demarc extensions and inside wiring)
Audio Visual (A/V)
 		 IMG sets up and installs televisions, projectors, smart TVs and devices, video conferencing
Networking
 		 IMG builds out server room(s) and cabling for office networks 
Wi-Fi
 		 IMG installs cellular boosters, wireless access point (WAP)
IMG Connect
 		 IMG gets competitive quotes for voice, internet, TV and cloud services and equipment
Low Voltage

 		 IMG installs voice, internet, TV and cloud cabling (station cabling, structured cabling and workstation wire mold)
Tenant Move-Out
 		 IMG removes old cabling and equipment prior to move out (if required)
Troubleshooting and Repairs Fully staffed support center for tenant requests at (888) 464-5520


Please click here to download IMG's service summary pdf