Tenant Handbook

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  1. Introduction
    1. Welcome
    2. Holiday Hours
    3. Transwestern
  2. Move-In Information
    1. Move-In Information
    2. An Explanation of Forms for Your Move-In
    3. Pertinent Information for Your Move-In
    4. Move-In Checklist
  3. Office of the Building Information
    1. Office of the Building
  4. Building Operations
    1. Building Access
    2. General Safety Guidelines
    3. Building Maintenance
    4. Urgent Requests
    5. General Maintenance Requests
    6. Janitorial Service
    7. Special Requests
    8. Day Porters
    9. Parking
    10. Vendor Regulations
    11. Rent Payment Information
    12. Mail & Other Deliveries
    13. Energy Conservation & Recycling
    14. Smoking
    15. Solicitors
  5. Building Rules and Regulations
    1. Building Rules & Regulations
  6. Emergency Procedures
    1. Emergency Procedures
  7. Building and Area Amenities
    1. Building and Area Amenities
  8. IMG
    1. Contact List for Tenant
    2. 3 Steps to Connect
    3. Service Summary
    4. IMG Tenant Handbook
  9. Tenant FAQs
    1. Tenant FAQs
  10. Forms
    1. Forms

3 Steps to Connect

Here’s how to get started with voice, internet, TV or cloud service in 3 steps:

  1. Order:
    Contact your service provider to order service.
    Call your preferred provider (.e.g AT&T, Comcast, etc.) to order your voice, internet, TV or cloud service.
  2. Connect:
    Schedule your connection with IMG.
    Call IMG at (888) 464-5520. IMG technicians will connect your suite to the riser so your service provider has a clear path to deliver service to you.
  3. Activate:
    Call your service provider to activate service.
    After IMG completes the connection, you need to contact your service provider(s) to complete activation.

Helpful Tips:

  • Start early. It may take up to 6-9 weeks to connect and activate service.
  • If you need help figuring out which services you need, IMG can answer questions and help you get competitive, no-obligation quotes from multiple providers. Visit www.img-connect.com to learn more.

 Questions? Call IMG at (888) 464-5520.

Please click here to download IMG's 3 steps to connect pdf